Joseph Legacy Reno

Last updated: March 2026

Joseph Legacy Reno (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you interact with us (including via our website, email, phone, in person during consultations or site visits, or through any other means).

What personal information do we collect?

We may collect:

Name, phone number, email address and postal address

Property address and details about your home (e.g. renovation needs, photos, measurements or floor plans you share)

Project information (scope, budget preferences, timelines, preferences)

Payment details for quotes, deposits or invoices (processed securely via third-party providers)

Correspondence, quotes, contracts and feedback

Before/after photos or progress images of your renovation (only with your explicit consent)

We do not routinely collect sensitive information (e.g. health, racial/ethnic origin) unless directly relevant and with your consent.

How do we collect personal information?

We collect information:

Directly from you (via phone, email, quote forms, consultation bookings, site visits or contracts)

During home consultations, site assessments or project discussions

From third parties (e.g. referrers, architects or suppliers – only with your permission or when necessary for your project)

Automatically via our website (e.g. IP address, browser type, pages visited – for basic analytics and security)

Why do we collect, use and disclose personal information?

We use your information to:

Provide quotes, consultations, design advice and home renovation services

Communicate about your project (appointments, variations, progress, completion)

Invoice and process payments

Manage our client relationship and provide customer support

Comply with legal obligations (e.g. tax records, building regulations)

Improve our services (internal quality checks, training)

With your consent – feature before/after photos in our portfolio, website or marketing

We do not sell personal information or use it for unrelated marketing unless you opt in.

Who do we disclose personal information to?

We may disclose your information to:

Tradespeople, subcontractors and suppliers involved in your renovation

Professional advisers (accountants, insurers) when required

Payment processors or financial institutions

Government/regulatory bodies if legally required

Any overseas recipients (e.g. cloud providers) are required to handle information in line with Australian privacy standards.

Cookies, server logs and website use

Our website may use cookies (small text files) to improve your experience, remember preferences and gather anonymous usage statistics (e.g. visitor numbers). Cookies do not access personal details unless you enter them (e.g. in a form).

Server logs record your IP address and basic browsing activity for security and analytics. You can manage or disable cookies in your browser settings (e.g. Chrome, Firefox, Safari).

We are not responsible for the privacy practices of linked third-party websites.

How do we protect personal information?

We use reasonable safeguards (password protection, secure storage, limited access) to protect information from misuse, loss or unauthorised access. Physical documents are kept securely during active projects.

How long do we keep information?

We keep personal information only as long as needed for the purposes above or to meet legal/record-keeping obligations (typically 7 years after project completion for tax/building compliance). After that, we securely destroy or de-identify it.

Accessing, correcting or complaining about your information

You may request access to or correction of your personal information we hold. Contact us (details below). We will respond within a reasonable time (usually 30 days)

If you have a privacy concern or complaint, contact us first. We will respond within a reasonable time (usually 30 days)

Changes to this policy

We may update this policy occasionally. Check the “Last updated” date. Continued use of our services/website after changes indicates acceptance.

Contact us

Joseph Legacy Reno

Email: [email protected]

Phone: 04 7359 0369

Address: Medina West , Kwinana WA 6170